Customer support 
93 781 20 09 

Return policy

cancel and refund

      • RETURNS

      • At hobbitalf store we want our Customers to always be satisfied with our service. For that reason, we provide several methods to return a product that may not fit your needs.

        Possible cases of refoulement or withdrawal:

      • The product has a defect or has been damaged during transport:

        These products must be returned by the Customer in such a way that they are protected, including in a protective box or bag. hobbitalf store will bear all shipping costs for the delivery and return of the product. Please note that this process IS ONLY VALID for purchases of products sold by hobbitalf store not by products of other sellers. 

        hobbitalf store puts at your disposal our transport company for the removal of the goods, completely free of charge. If you wish to return the goods with a transport company other than the one proposed by hobbitalf store and the transport company selected by the Customer offers higher rates, the Customer will assume the difference of the transport cost.

        When the product has been damaged during transport, we need you to tell us the same day you receive the goods.

        Also, in order to expedite the procedures of the return, we would appreciate you to send us photographs of the damaged article and its packaging, in the part where the damages are appreciated, as well as the bar code of the article and labelling of the damaged box

        Before opening the product, we recommend that you verify that the packaging matches the product you requested: (model, size, finish, etc.), and contact us immediately, in case of any anomaly. If you detect any anomalies before opening the product, please do not open the seal or the packaging of the product.

        • withdrawal

        • In accordance with the provisions of Spanish law, the Customer has the right of withdrawal, under which he may return the received product if he finds that it does not meet his expectations.

          Please note that the exercise of this right of withdrawal will have to take place within a maximum period of fourteen (14) calendar days from its receipt. In order to exercise this right, the product must be in perfect condition and keep all parts

          In case of withdrawal, hobbitalf store will return all payments received by the user, the refund of the purchase amount will be effected once the condition of the goods has been verified, through the same means of payment used by the Customer and, in any case, within a maximum of 14 calendar days from the confirmed receipt of the withdrawal request; as long as hobbitalf store who manages the collection of the article.

          In case the products do not arrive in perfect condition for reasons attributable to the Customer, hobbitalf storereserves the right to pay a lower amount for your order based on the depreciation of the value of the product.

        • customer service

    To make any inquiry about your order you can contact our Customer Service Department, through the following ways:

    • Telephon: 93 781 20 09 from Monday to Friday from 10:00 to 13:00.